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Frequently Asked Questions

Services and Capabilities

What types of vehicles does American Fleet Service work on?

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Light to heavy duty vehicles, including semi trucks, tractor trailers, school buses, delivery or moving vans, truck-mounted forklifts, and trailers.

Do you service the refrigeration on refrigerated trailers?

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We do not service the refrigeration on refrigerated trailers, but we do service everything else on the trailer.

Do you service specialty equipment?

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Yes, including boom lifts, dump truck hydraulics, lift gates, box trucks, trailers, heavy equipment, and buses.

What repair services do you offer for trucks?

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We handle clutch, brakes, engine repair and diagnostics, engine rebuilds, transmission, driveline, emissions, cooling or HVAC, diagnostics, electrical, suspension, and preventive maintenance.

Do you offer fleet-level services like mobile repairs?

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Yes, we provide preventive maintenance, mobile repair, welding or fabrication, boom lifts, hydraulic and lift gate services, and truck and trailer storage.

Appointments and Process

How can I schedule an appointment?

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Call us at (757) 488-8300 and our advisors will guide you through the fastest way to get in.

What does your repair process look like?

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We diagnose, provide a clear estimate, complete repairs efficiently, and perform a thorough post-repair inspection.

Do you offer DOT and safety inspections?

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Yes, we conduct State and Federal DOT inspections and can repair issues onsite.

Loyalty, Courtesy, and Logistics

What is included in your courtesy check?

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Every vehicle receives a free, full-vehicle safety check.

Do you have a loyalty program?

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Yes!, Fleets and Owner Operators receive a percentage back on all invoices.

What is your Driver Concierge Service?

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Our Driver Concierge Service arranges rides for local and out-of-town drivers.

Who uses the Driver Concierge Service most often?

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It is especially helpful for fleet managers handling vehicles locally and from outside the Hampton Roads area and for independent owner-operators traveling through.

Location and Coverage

How large is your service area?

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We cover a 100 mile radius from Portsmouth, including Norfolk, Chesapeake, Virginia Beach, Suffolk, Hampton, Newport News, Williamsburg, and parts of the Outer Banks, NC.

Policies and Facilities

What are your storage rates?

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Light-duty is $100 per month or $30 per week. Heavy-duty is $125 per month or $40 per week.