Our Loyalty Program

Join the American Fleet Service Loyalty Program and Experience Unmatched Fleet Management

At American Fleet Service in Portsmouth, VA, we understand the demands of managing a fleet of vehicles. Our loyalty program is designed to simplify your operations, save you time, and keep your fleet in top-notch condition. Serving communities within a 100-mile radius, including Norfolk, Virginia Beach, Chesapeake, Suffolk, and Hampton, our loyalty program is tailored to meet the specific needs of fleet managers. Here’s how our program can benefit you:

Customer Personal Portal/Maintenance Tracking

Our loyalty program includes access to a comprehensive Customer Personal Portal. This innovative tool allows you to manage your fleet with ease, providing a worry-free experience. Through the portal, you can:

• View Comprehensive Vehicle Reports: Access detailed reports on your vehicles' current and previous services. You can also print past invoices for your records.
• Manage Fleet Information: Easily make changes to existing vehicles, add or delete vehicles from your account, and update company and contact information.
• Service Requests and Estimates: Enter service requests and authorize estimates directly through the portal. This feature ensures that service on your vehicles will not begin until you have fully reviewed and approved the estimate.
• Preventative Maintenance Schedules: View and manage customized preventative maintenance schedules, including federal and state inspections. Our Service Department will also email you these schedules as additional reminders, ensuring your fleet stays compliant and road-ready.

Professional Delivery of Services

When you join our loyalty program, you receive expert and professional help with any questions or concerns. Here’s what you can expect:

• Daily Status Updates: We keep you informed with daily updates on the status of your vehicles. This communication ensures transparency and keeps you in the loop at all times.
• Confidence in Service Performance: With our 1-year/100,000-mile warranty, one of the best in the industry, you can trust that your vehicles will leave our shop fully operational and ready to pass federal DOT inspections.
• Free Customer Support and Consultations: Whether you're dealing with out-of-town services or need a second opinion, our free customer support and consultations are available to assist you in making informed decisions.
• Convenient Vehicle Pick-Up and Delivery: We offer vehicle pick-up and delivery services, making it easy to get your fleet serviced without disrupting your operations.
• On-Site Service Repairs: Upon request, we provide on-site service repairs, saving you the hassle of bringing your vehicles to our shop.
• Emergency Roadside Service: Available Monday through Friday from 8 AM to 5 PM, our emergency roadside service ensures that your vehicles are never stranded.
• Courtesy Checks: Each shop visit includes courtesy checks to ensure your vehicles are road-ready between inspections.
• After-Hours Key Drop Box: For your convenience, we offer an after-hours key drop box for vehicle drop-offs.

Benefits of Joining Our Loyalty Program

By joining the American Fleet Service Loyalty Program, you gain a partner committed to the success and efficiency of your fleet. Here’s a quick summary of the benefits:

• Streamlined Fleet Management: Our Customer Personal Portal simplifies fleet management, allowing you to focus on your core business activities.
• Peace of Mind: With our professional service delivery, transparent communication, and industry-leading warranty, you can have peace of mind knowing your fleet is in good hands.
• Convenience: Our range of services, including vehicle pick-up, delivery, on-site repairs, and emergency roadside assistance, ensures that managing your fleet is as convenient as possible.

American Fleet Service is dedicated to providing top-tier service to fleet managers in Portsmouth, Norfolk, Virginia Beach, Chesapeake, Suffolk, and Hampton. Join our loyalty program today and experience the benefits of a well-maintained, efficient fleet. Call us now at (757) 488-8300 to learn more and sign up!